For Quality Customer Service Go to Government, Not Business
The content that follows was originally published on the Institute for Local Self-Reliance website at http://www.ilsr.org/quality-customer-service-government-business/In 2012 we accept as received wisdom that government is unresponsive while a competitive marketplace forces private business to offer quality customer service. So when Representative Henry Cuellar (D-TX) introduced his warmly received bill, The Government Customer Service Improvement Act, we considered his announcement a truism, “When taxpayers interact with a government agency, they deserve… Continue reading






